Terms of Service

        Last Updated: July 2025

        Welcome to https://shanhe.us, operated by Shanhe LLC (“we”, “our”, or “us”). By accessing, browsing, or purchasing from our website (“Site”), you agree to comply with and be bound by these Terms of Service (“Terms”).

        If you do not agree to these Terms, you must stop using our Site and services immediately.

        1. Scope of Services

        We specialize in the sale of high-precision CNC parts and components for industrial and commercial use. Our products are intended for lawful purposes, including manufacturing, research, and maintenance.
        We reserve the right to update, modify, or discontinue any part of our Site or services at any time without prior notice.

        2. Account Registration & Security

        • You may need to create an account to place orders or access certain features.
        • You agree to provide accurate and complete information during registration and to keep it updated.
        • You are responsible for keeping your login credentials secure.
        • Any unauthorized account use must be reported to us immediately.
        • We reserve the right to suspend or terminate accounts in cases of fraud, abuse, or violation of these Terms.

        3. Pricing & Payment

        • All prices are listed in USD unless stated otherwise and may exclude applicable taxes, duties, or transaction fees.
        • Payments are processed securely via third-party providers (e.g., Stripe, PayPal, Wise). We do not store your full payment information.
        • Orders are confirmed only after successful payment.
        • Refunds are handled in accordance with our Refund Policy.
        • We reserve the right to cancel any order due to pricing errors, payment failure, or suspected fraudulent activity.
        • Buyers are responsible for any cross-border payment charges or tax obligations in their jurisdiction.

        4. Product Delivery & Warranty

        • Orders will be shipped according to the delivery method you select at checkout.
        • Delivery times may vary depending on location, stock availability, and logistics conditions.
        • All CNC parts come with a 12-month quality warranty from the date of delivery, covering manufacturing defects.
        • The warranty does not cover:
          • Damage caused by improper installation or operation
          • Wear and tear due to normal usage
          • Modification or repair by unauthorized parties
        • Replacement or repair under warranty will be provided after our inspection confirms eligibility.

        5. Intellectual Property

        • All product designs, descriptions, images, and related content on this Site are the intellectual property of Shanhe LLC or used under license.
        • Copying, reproducing, or reselling our product images, descriptions, or technical data without permission is prohibited.
        • Custom-manufactured parts may be subject to separate agreements regarding design ownership.

        6. User Obligations & Restrictions

        You agree not to:

        • Use our products or Site for illegal purposes.
        • Misrepresent your identity or payment details.
        • Interfere with the operation of our Site or attempt unauthorized access.
        • Violate any export control laws or trade restrictions.

        7. Service Availability & Support

        • We strive to maintain stable operations and timely order fulfillment.
        • We are not liable for delays or interruptions caused by logistics providers, customs clearance, or force majeure events.
        • For technical questions or after-sales service, please contact support@shanhe.us. We typically reply within 1–3 business days.

        8. Disclaimers

        All products are sold “as-is” except as covered by our stated warranty.
        We are not responsible for:

        • Losses due to improper installation or incompatible usage
        • Downtime or losses caused by third-party equipment or services
        • Consequences of modifications made by customers

        9. Limitation of Liability

        To the maximum extent permitted by law, our total liability for any claim related to your purchase shall not exceed the total amount paid for the specific order giving rise to the claim.

        10. Governing Law & Dispute Resolution

        These Terms shall be governed by the laws of the State of Wyoming, USA, without regard to its conflict of laws rules.
        Any dispute shall be resolved first through good-faith negotiation. If unresolved, either party may bring the matter to a court of competent jurisdiction in Wyoming.

        11. Updates to Terms

        We may revise these Terms from time to time. Updates will be posted on this page, and continued use of the Site after changes constitutes acceptance of the revised Terms.

        Contact Information
        📧 Email: support@shanhe.us
        🌐 Website: https://shanhe.us

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