Thank you for choosing Shanhe LLC. We are committed to providing our customers with safe, efficient, and transparent shipping services. This Shipping Policy outlines our procedures for order processing, shipping methods, costs, customs, and related responsibilities.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- In case of stock shortages, bulk orders, or custom products, processing time may be extended. Customers will be notified via email if delays occur.
2. Shipping Methods & Estimated Delivery Time
We offer multiple shipping methods, including:
- International Express (DHL, FedEx, UPS, EMS) – ideal for small parcels or urgent orders.
- Air Freight – suitable for medium-to-large orders with faster delivery needs.
- Sea Freight – cost-effective for bulk or heavy cargo.
Estimated delivery times (for reference only, subject to carrier service):
- North America: 5–7 business days (express) / 10–15 business days (air) / 30–40 days (sea)
- Europe: 7–10 business days (express) / 12–18 business days (air) / 30–45 days (sea)
- Asia: 3–5 business days (express) / 5–10 business days (air)
- Other regions: 7–15 business days (express) / 15–25 business days (air)
Note: Shipping times may be delayed due to customs clearance, local regulations, or force majeure events.
3. Shipping Costs
- Shipping charges are calculated based on order weight, dimensions, shipping method, and destination.
- Exact shipping fees will be displayed at checkout prior to payment.
- Bulk or combined shipments may qualify for discounted rates.
- Certain destinations may offer free or flat-rate shipping, as displayed during checkout.
4. Shipment Confirmation & Tracking
- Once your order has shipped, you will receive a shipping confirmation email with the carrier information and tracking number.
- Tracking details are usually available within 24–48 hours after dispatch.
5. Customs, Duties & Taxes
- International shipments may be subject to customs duties, VAT, or import taxes imposed by the destination country.
- All such charges are the responsibility of the customer. Shanhe LLC cannot calculate or prepay these fees.
- We will provide commercial invoices, packing lists, and other supporting documents as required, but clearance processes and costs remain outside our control.
6. Shipping Risks & Liability
- Shanhe LLC will take all reasonable measures to ensure the safe delivery of goods, but we are not liable for delays, damages, or losses that occur during transit.
- If your shipment arrives damaged or incomplete, please:
- Report the issue to the courier immediately upon receipt.
- Take photos of the package and damaged items.
- Retain all packaging materials and products.
- File a claim with the carrier within 48 hours and copy us via email.
- We will provide necessary supporting documents to assist with the claim.
7. Force Majeure
Shanhe LLC is not responsible for delays or additional costs caused by events beyond our control, including natural disasters, government actions, epidemics, wars, strikes, or other force majeure circumstances.
8. Contact Us
If you have any questions regarding this Shipping Policy, please contact us at:
📧 Email: support@shanhe.us