I. General Provisions​

1. This Privacy Policy is intended to clarify the rules regarding the collection, use, storage, protection, and external provision of personal information of users (including cooperative clients, website visitors, enquirers, etc., collectively referred to as “Users”) by Shanhe LLC (hereinafter referred to as the “Company”), so as to protect the information security and legitimate rights and interests of Users.​

2. Users’ acts of accessing the Company’s official website, using the Company’s services, or conducting business cooperation with the Company shall be deemed as full understanding and acceptance of all contents of this Privacy Policy. If a User disagrees with this Policy, they shall immediately cease using the Company’s relevant services and business cooperation.​

3. The Company may revise this Privacy Policy from time to time in accordance with the updates of laws and regulations and the needs of business development. The revised Policy will be notified to Users through announcements on the Company’s official website, and Users’ continued use of relevant services shall be deemed as acceptance of the revised contents.​

II. Collection and Use of Information​

(I) Types of Collected Information​

1. Identity Information: Including but not limited to Users’ names, contact information (phone numbers, email addresses, addresses), company names, unified social credit codes, and other information used for identity verification and business connection;​

2. Business-Related Information: Including but not limited to cooperation needs, product order information, purchase lists, logistics and distribution information, payment and invoice information, and other information directly related to business operations;​

3. Access and Usage Information: Non-personally identifiable information generated when Users access the Company’s official website, such as browsing records, page stay time, and access device information (e.g., browser type, operating system);​

4. Other Information: Consultation content, feedback and suggestions, questionnaire responses, and other information voluntarily provided by Users.​

(II) Purposes of Information Use​

1. To provide Users with core services such as business connection, product supply, order processing, logistics and distribution, and after-sales support;​

2. To optimize the functions and user experience of the Company’s official website and improve service quality and efficiency;​

3. To push product updates, promotional activities, industry information, and other relevant information to Users (Users may apply for unsubscription through official channels);​

4. For the Company’s internal data analysis, business optimization, and compliance review;​

5. Other usage scenarios required by laws and regulations or explicitly agreed by Users.​

III. Storage and Protection of Information​

1. The Company will adopt international standard information security technologies and management measures (such as encrypted storage, access permission control, security auditing, etc.) to protect User information from unauthorized access, disclosure, tampering, or damage;​

2. User information will be stored on the Company’s designated secure servers, and the storage period will strictly follow the principle of “necessity and minimality”. That is, after the completion of the business purpose or the expiration of the storage period stipulated by laws and regulations, the Company will legally delete or anonymize the relevant information;​

3. Only trained relevant staff of the Company are authorized to access User information, and such staff must comply with strict confidentiality obligations. Those who violate the obligations shall bear corresponding legal responsibilities.​

IV. External Provision of Information​

1. The Company will not sell, rent, or share Users’ personal information to any third party without Users’ consent, except in the following circumstances:​

(1) Mandatory requirements by laws and regulations, judicial organs, or administrative departments;​

(2) To protect the legitimate rights and interests of the Company, Users, or third parties from harm;​

(3) Cooperative scenarios explicitly agreed to or authorized in writing by Users (e.g., logistics service providers need to obtain delivery information to complete delivery services);​

(4) Provision of anonymized and de-identified information (such information cannot be associated with specific Users).​

2. In case of cooperation with third parties, the Company will sign a confidentiality agreement with the cooperative parties, requiring them to comply with relevant privacy protection regulations and supervise the information use behavior of the cooperative parties.​

V. User Rights​

1. Users have the right to inquire about and correct their own personal information. If any error is found in the information, they may submit a modification application through the Company’s official contact information;​

2. Users have the right to request the deletion of their own personal information in accordance with the requirements of laws and regulations (except as otherwise required to be retained by laws and regulations);​

3. Users have the right to refuse the Company’s promotional information push and may complete the unsubscription through the unsubscription function in the information or by contacting customer service;​

4. If Users have any questions or objections to the processing of personal information, they may contact the Company through the following methods, and the Company will respond and handle them within a reasonable time limit.​

VI. Scope of Application​

This Privacy Policy applies to all business scenarios of the Company, including but not limited to official website access, business consultation, order cooperation, after-sales service, etc., but does not apply to the following circumstances:​

1. External websites or services redirected through third-party links;​

2. Information processing behaviors of third-party platforms or cooperative parties not operated by the Company.​

VII. Contact Information​

If Users have any questions, complaints, or suggestions regarding this Privacy Policy, they may contact us through the following methods:​

• Email: support@shanhe.us​

• Phone: 1-323-521-9121​

• Address: 2606 Hilliard Rome Road, PMB 3121, Hilliard, OH 43026, USA​

This Privacy Policy shall take effect as of the date of publication.​