Privacy Policy

Privacy Policy (Updated: July 2025)

Shanhe LLC (“we”, “our”, “us”) is committed to protecting your privacy and the security of your personal data while providing customers with high-precision CNC parts and related services.

This policy explains in detail how we collect, use, store, transfer, protect, and share your information when you use the https://shanhe.us website and our related services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Name, company name, job title, phone number, email address, billing address, shipping address when registering an account
  • Order details, product specifications, payment information (we do not store complete card numbers or CVV codes) when placing an order
  • Descriptions and attachments submitted for after-sales requests, warranty registration, or technical inquiries

1.2 Information Collected Automatically

  • IP address, browser type, device model, operating system, language preferences
  • Access time, pages viewed, click paths
  • User behavior data collected via cookies, pixel tags, and analytics tools

1.3 Transaction & Payment Information

  • Order numbers, transaction amounts, payment times, payment methods
  • Transaction status (success, failure, refund) returned by third-party payment gateways
  • Bank account or receiving information for refunds or returns (if applicable)

1.4 Communication Records

  • Emails, chat messages, and call recordings with our customer service, technical support, or sales representatives
  • Correspondence related to orders, complaints, or disputes

2. Purpose of Information Use

  1. Contract Fulfillment & Service Delivery
    • Processing orders, shipping, technical support, after-sales repairs, warranty services
  2. Improving User Experience
    • Optimizing website design and product features based on usage patterns
  3. Marketing & Promotions (with your consent)
    • Sending product updates, promotional offers, and event invitations
  4. Data Analysis & Business Decision-Making
    • Analyzing sales data, regional distribution, and customer demographics
  5. Legal Compliance & Risk Management
    • Handling disputes, fulfilling legal obligations, preventing fraud, and controlling risk

3. Data Storage, Security & International Transfers

3.1 Storage

  • All data is stored in data centers compliant with GDPR / CCPA / ISO 27001 standards
  • Certain order and financial records may be retained for 7 years in accordance with tax requirements

3.2 Security Measures

  • SSL (HTTPS) encryption for data transmission
  • Encrypted storage, access controls, firewall isolation, and regular security audits
  • Privacy and security training for employees, with restricted access to sensitive data

3.3 International Transfers

  • Your information may be transferred to the United States or other countries where our service providers operate
  • We ensure appropriate legal safeguards (such as Standard Contractual Clauses) before cross-border transfers

4. Information Sharing & Disclosure

We do not sell your information. We only share it when necessary with:

  1. Business Partners: Logistics providers, payment processors, installation service providers
  2. Legal Requirements: When required by courts, government agencies, or law enforcement
  3. Third-Party Tool & Plugin Providers: Website hosting, email delivery, analytics services

All third parties must comply with confidentiality agreements and use your information only as necessary.

5. Cookies & Tracking Technologies

  1. Maintain shopping cart contents and login status
  2. Analyze website traffic and improve user experience
  3. Provide personalized recommendations and advertising (with user consent)
  4. You can manage your cookie preferences in your browser settings

6. Third-Party Services & Integrations

Our website may integrate:

  • Third-party payment gateways (e.g., Stripe, PayPal)
  • Third-party analytics tools (e.g., Google Analytics)
  • Third-party customer service or live chat plugins

When using these services, you are subject to the privacy policies of the respective third parties.

7. Data Retention

  • Order and financial data: 7 years
  • Warranty and after-sales records: 12 months
  • Marketing subscription data: Until you unsubscribe
  • Expired data will be anonymized or securely deleted

8. Your Rights

Depending on applicable laws, you may:

  1. Access, obtain, and export your data
  2. Correct inaccurate information
  3. Request deletion or restriction of processing
  4. Object to the use of your data for marketing purposes
  5. Withdraw consent (without affecting the lawfulness of prior processing)

Contact us at support@shanhe.us, and we will respond within 7 business days.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. If we inadvertently collect such data, we will delete it immediately.

10. Dispute Resolution

If a dispute arises from this Privacy Policy, both parties shall first attempt to resolve it through amicable negotiation. If no agreement is reached, the dispute shall be submitted to the competent court in Wyoming, USA.

11. Policy Updates

We may update this policy based on legal changes or business needs. Updates will be posted on our website and will take effect immediately upon publication.

📧 Contact Email: support@shanhe.us
🌐 Website: https://shanhe.us

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